We respect your privacy and are committed to protecting your personal information. We have adopted this Privacy Policy which sets out our policies and procedures regarding how we collect, use, share and protect your personal information.
This Privacy Policy may be revised periodically.
Ways we collect your information
We collect information to understand your needs better and to help us improve our services and the way we communicate with you. We may collect your personal information when you:
- subscribe or sign up for alerts or our newsletter
- register your interest in or when you use our services
- submit a query
- visit our website.
Information we collect
Like most Websites, this site uses “cookies,” pieces of data that a website sends to a browser, which may then are stored on a computer or device as an anonymous tag that identifies the computer or device but not the user. This Website uses Google Analytics cookies for monitoring overall Website usage levels. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. You can use your browser to determine which type of cookies you have allowed and you can delete existing cookies (usually within your browser’s Tools, Options or Privacy settings).
When you visit our Website or engage our services, we may collect certain information automatically, including, but not limited to:
- Your identity – This may include your name, NRIC number, e-mail address, telephone or mobile number, your date of birth.
- Your interaction with us – We may collect information when you submit a query or send an e-mail or make a call to us.
- Information on the type of Internet browsers you use, and information about the way you use the Website.
How we use your information
We may use your information:
Administration of services
- To provide services to you
- To enable us to process invoices
- To respond to your enquiries
- To inform you about our services
Service enhancement
- To gather feedback for improving our customer service
- To improve the Website experience
- To provide you with updates, invitation to events and to deliver marketing materials in relation to services offered by us, and to contact you for market research or surveys.
Risk management and legal compliance
- To inform you of service and security issues
- For fraud prevention
- For recovery of debts
- For conducting checks against money laundering, terrorism financing or such other related risks as required by law
- To meet legal, regulatory and other requirements including providing assistance to law enforcement, judicial and other government agencies.
We may disclose or share your information:
- where we believe in good faith that disclosure is necessary to prevent a threat to life, health or security of an individual or corporate entity, investigate suspected unlawful activity, such as fraud, privacy and infringement of intellectual property
- to our trusted service providers, agents, business partners and sub-contractors who work on our behalf, who do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this Privacy Policy.
We will also ensure that overseas organisations we work with (if any) observe strict confidentiality and data protection obligations.
We will not:
- use your personal data for purposes other than what we have informed you, or which are permitted under local laws and regulations
- offer, publish or share your personal data with third parties without seeking your explicit permission.
Security
We endeavor to provide reasonable security for information we process and maintain; however, please be aware that no security system can prevent all potential security breaches.
Data retention; management of your information
We will retain your information for only as long as there is a business or legal need. You have the right to demand information regarding your personal data from us. If you have any queries, require further explanations or wish to obtain information on your data stored by us or if you wish such data to be corrected, blocked or deleted, please contact our Data Protection Officer.
You may withdraw your consent to the collection, storage and use by us of your information by contacting us at the address and/or contact number set out above.